Please note the following terms and conditions regarding both the use of the CISTHENE website and placing your order with CISTHENE.
Please wear and store your jewelry with care. Each piece sold at CISTHENE was especially hand crafted for you and we ask that you respect and honor not only the artisan who created each piece, but the connection we hope you attain with your new piece of jewelry as well.
Sterling silver should be cleaned and polished regularly with a soft silver-cleaning cloth. If the piece has been oxidized (blackened) please note that it is completely natural and to be expected for the piece to eventually wear to its true silver nature after six months to one year. This process can be slowed by not wearing the piece in the heat (sweat can often speed this process) or when showering or bathing. If you would like to maintain the oxidized finish, most local jewelers can blacken your silver for a minimal cost.
Brass should be polished with a liquid brass cleaner, then rinsed with cool water to maintain its appearance. Depending on your body’s chemistry, brass can often turn skin green - again, this is often triggered by sweating. A quick fix for this is to paint the inside of your brass ring or bracelet with clear nail polish, thus creating a barrier between the brass and your skin. Reapply this coat every time you polish your jewelry.
Natural stones and minerals should be handled with care and should not come into contact with any cleaning chemicals. To cleanse your mineral, simply use fresh, cool water and dry completely. All stones should be cleansed by their new owner by rinsing them under cool water to remove any energies from others who have handled it before you.
OUR BATH AND BEAUTY PRODUCTS:
The majority of the bath and beauty products at CISTHENE are crafted by hand from all-natural ingredients. Please read all labels thoroughly before use as you assume all risk when using these products. CISTHENE will not be held responsible if you experience an adverse reaction to any of these products and you will be asked to contact the maker directly. There are no returns on bath and beauty products.
PLACING YOUR ORDER & SHIPPING:
Jewelry and leather orders placed with CISTHENE are gift-wrapped in our signature paper and crystal adornment. Most orders will ship within 48 hours of being placed. If there is an extended delay expected on shipping your order, you will be notified within that time frame. If an item is backordered, we will make every effort to ensure it is properly marked on the site. If you choose to place an order for a backordered item, you will receive an email detailing an approximate delivery date.
All orders are shipped via USPS Priority or USPS Express, and postage will be calculated automatically at the time of your order. When placing an international order, you agree that CISTHENE is not responsible for any duties or additional charges that may be due upon delivery. You also agree not to hold CISTHENE responsible for any mishandling by postal services. Bath and beauty products may not be shipped internationally.
Upon shipment, you will receive an email notifying you of the updated status of your order as well as tracking information.
All orders placed in North Carolina are subject to a 7.75% tax charge.
RETURNS & EXCHANGES:
All jewelry, leather, and dry goods may be returned within 10 days of receipt. You MUST inform us via email within 24 hours of receipt of your intent to return your purchase. If you do not, we maintain the right to refuse your return. Returned items must be in their original packaging, with tags (if applicable), and must be unused.
If you would like to exchange an item, please email us for details within 24 hours of receipt of your item.
Returns and exchange inquires, please write: email@example.com